Monitoring knowledge (management): an impossible task?

It isn’t an impossible task to monitor/evaluate (M&E) intangibles, knowledge or knowledge management (KM), but it requires a series of tough choices in a maze of possibles. This is what Simon Hearn and myself are discovering, trying to summarise, synthesise and build upon the two M&E of KM papers commissioned earlier, as well as the [...]

Measuring the impact of KM

How to monitor and evaluate the impact of knowledge management initiatives? This is the central question of the study for Working Group 3. An intriguing and important question worth further research. On this blog we will share our insights and thoughts on this subject with you. Where to start? It appears important to be clear [...]